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Shipping Policy

Anaïs Cooper Design ships to France, Europe and the UK.

 

If you are currently questioning the status of your order please note that you will

receive an email notifying you when your items have shipped out along with a

tracking number. 

 

EU ORDERS

*Shipped via Colissimo*

Please allow 7-14 business days for your order to be shipped out after order

date. Shipping times do not include weekends. This time frame does not

include actual delivery time through the carrier. Please note actual delivery

date varies by destination and your countries custom regulation/policies.

 

INTERNATIONAL ORDERS (UK ONLY)

*Shipped via Colissimo International Service*

Please allow 7-14 business days for your order to be shipped out after order

date. Shipping times do not include weekends. Please note actual delivery

date varies by destination and your countries custom regulation/policies.

Anaïs Cooper Design is not responsible for any custom fees or additional shipping

charges you may encounter once order has arrived at destination. 

 

LOST OR MISPLACED ORDERS

Please note we are not responsible for any packages lost or misplaced

in transit by carrier. Once your package has been dropped off/picked up by

carrier, we are not held accountable for the events that take place after. No

refunds will be issued if a package is lost or misplaced in transit. Please contact

Colissimo to initiate a missing mail search request. 

 

PRE ORDERS

 When you order an item that is listed as "pre-order" it signifies the product

is not yet in stock. Date of actual product arrival varies and it can take longer

for some items to process. For all items in this category we kindly ask that you

give us an additional period of 1-4 weeks for your item to ship out.  

 

MULTIPLE ITEMS ORDERED

Anaïs Cooper Design fulfillment varies. Please note that some items may arrive in

separate packages due to fulfillment location and or item measurement. If you

have received some of the items you ordered and not others, please know that

they are not lost or forgotten. All orders processed will be shipped out.

 

   

Anaïs Cooper Design operates during regular business hours (Mon-Fri) in 

Central European Time. If you have inquired about an order via email, you

will  receive a response between 24-48 business hours.Thank you for your

understanding.

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